Certified Certificates UK offer a professional independant service incorporating the search and supply of
government office issued certificates and official documents registered within England, Wales, Scotland,
Northern Ireland, Republic of Ireland and British Overseas
Replacement Birth, Adoption, Marriage, Death Certificates
Divorce/Decree Absolute and Will/Probate Searches
Family Research undertaken
We/Us/Our - Certified Certificates UK
You/Your - The Applicant/Purchaser
SEARCHING
Certified Certificates UK undertake to search records based on the information you have provided.
Please ensure that all requested information is completed accurately as we will not be held responsible for
mistaken or false information supplied.
If we are unable to supply a Birth, Adoption, Marriage or Death certificate registered in England/Wales/British Overseas as per your supplied information, we will retain a search fee of £10.00 for a standard application and £25.00 for an express application and refund the balance. If we are unable to supply a Birth, Adoption, Marriage or Death certificate registered in Scotland/Ireland as per your supplied information, we will retain a search fee of £15.00 and refund the balance.
When you order a Divorce Absolute, a maximum 10 year period search will be
undertaken as per your supplied information. If there is no trace of the divorce, a refund will be issued for the postage amount paid in advance on your application.
When you order a Will/Probate, a search will be undertaken for a grant in the
estate of the deceased as per your supplied information. If there is no trace, a refund will be issued for the postage amount paid in advance on your application. The refund does not apply when the application has been kept on file for a further six month search period
When you order a Birth, Marriage or Death record search, we will undertake as per your supplied information/application and email our findings.
No refund will be issued if there are no exact matches.
ORDER & PAYMENTS ACCEPTANCE
Certified Certificates UK will contact you via email or telephone if we have any questions relating to
your submitted order. We reserve the right to refuse any application which we believe to be fraudulent or illegal and the monies will be refunded to the account from which they were debited. The delivery address entered on the application must match the credit/debit card billing address from where the payment was made. Your Statutory rights are not affected by any of our Terms and Conditions.
Payment is in advance via Credit/Debit card through the secure PayPal system.
Our name of CERTSUK or CERTIFIEDCERTSUK will appear on your credit/debit card statement relating to your transaction. Due to the nature of our business we do not accept Echeque payments through PayPal as this payment method
can take up to 15 business days to clear and would result in the delay of processing your order.
Postal applications are accepted with payment by cheque(s) raised from a UK bank or by UK Postal Order(s),
made payable to CERTIFIED CERTIFICATES UK. Cheque payments have a clearance period of 5 business days which
will be added to the delivery time stated on your application. Postal Order applications will be processed
on the day we receive.
Our business days are defined as Monday-Friday, 09.30am – 17.30pm GMT with the exception of Bank Holidays.
Orders received after 3.30pm (15.30) GMT will be carried over to the next business day.
Certified Certificates UK do not offer cancellation rights. Your contract with us is deemed to commence at the point of order, which is when the online payment is accepted by PayPal and received by our secure server. This is when our production service begins. Regulations 13(1a) Exceptions to the right to cancel, of the distance selling directive are deemed to apply from the point of order
FORCE MAJEUR
Certified Certificates UK will not be liable to you for any loss or damage which may be suffered due to any cause beyond
our reasonable control, including, but not limited to, flood, lightning or fire, Royal Mail/postal industrial
action, acts of terrorism, governmental action or any other such event of which we have no control.
DELIVERY
Certificates are delivered via Royal Mail signed for services and are handed directly to the Postmaster.
We do not post through standing postboxes.
When using the Royal Mail Guaranteed next business day delivery option, please note that this service
applies from the day the certificate is mailed by us and NOT when the order is placed online. Our experience
especially recommends this delivery option, together with our Express service, if for example, you have ordered a certificate for an urgent passport application.
We endeavour to dispatch all certificates within the time stated on the application and whilst apx 98% of ordered documents timescales are adhered to, delivery times quoted do not form part of our contract. Delivery times are deemed to commence from the next business day following receipt of the order.
Whilst we do not hold any responsibility for non receipt or damage, in the unlikely event we will provide
you with the mail tracking reference number via email, and assist you with any claim you should raise with
Royal Mail. As we only send documentation via signed-for services you are insured against loss. We will of
course offer any advise if you wish to contact us directly.
All certificates are mailed within an inner protective plastic cover to safeguard against wet weather conditions.
We do not charge for this service. We provide purely because we believe your important document should arrive
as clean and crisp as when it left us.
Our return address on the envelope does not show our full company name, therefore protecting your privacy
and the contents.
In the event of a certificate being returned to us due to Royal Mail being unable to deliver the item because a) Item was refused, b) Item was not called for, c) addressee unknown, we reserve the right to recharge for the second delivery. We will notify you that the document has been returned to us and will send a separate invoice for the new postage costs. This amount will be as per your original postage option choice on your certificate application.
OUR GUARANTEE
All certificates we supply are sourced from legal government offices or are court issued, complete with seal,
accepted for passport, driving licence, state pension applications etc.
Birth certificates are the full, long version.
PRIVACY
In accordance with the Data Protection Act 1998, the information you have supplied will only be used for the
purpose stated and will not be retained by us once your order has been completed and dispatched.
You have our guarantee that this information will not be passed to anyone else. We do not sell your information to any third party.
We will only contact you via email or telephone regarding your current order, if the need arises.
Certified Certificates UK offer a personal service and because of the sensitive nature of our business,
the outer return address on all documents mailed will not show our full company name. For added security
reasons it is abbreviated and shown as CCUK.
Our privacy policy applies to Certified Certificates UK. We are not responsible for the contents and privacy policy
of any external website(s) linked to ours.
View our Privacy Policy
COOKIES
Our website does not use cookies to store your personal information. Your browser will need to be configured to accept cookies from Paypal in order for you to make a payment via Paypal.
SECURITY
We are highly security conscious and our online payment process is though PayPal. When paying online you will be directed
to the secure PayPal website. PayPal act as our payment service provider and are responsible for all
credit/debit card processing. You do not have to open a PayPal account to use this service. We do not have
access to the credit/debit card details you supply to PayPal during the payment process.
All our forms which collect personal data use SSL (Secure Sockets Layer) technology. This is an international standard method for securely exchanging sensitive information between a website and the client. The address of these pages begins with 'https' and your browser will display a padlock and/or green colour in the address bar. Your browser will automatically encrypt all information that you send to our website, before it leaves your computer. Encrypted information is unreadable en route. Once the information arrives at our secure server, it is decrypted using a secret key.
PRICES
Certified Certificates UK retain the right to change prices without notice. Our website will be updated as and when they occur.
We are not registered for VAT therefore do not add VAT to our prices. All costs are clearly shown throughout
our site.
COMPLAINTS
Any complaint should be made in writing to the address below, or by email via our
contact page.
Please provide your full name, transaction reference, telephone number and nature of your complaint and we
will endeavour to reply within 48 hours of receipt.
Certified Certificates UK
5-15 Market Place
Castle Square
SHEFFIELD
S1 2GH
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